At Havnn House, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or services. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of personal information:
- Personal Information: Your name, email address, mailing address, phone number, and payment details.
- Transaction Information: Details about the products or services you purchase, including product names, order numbers, and payment information.
- Usage Data: Information about how you use our website, such as IP address, browser type, and browsing behaviour. We collect this using cookies, log files, and analytics tools.
- Customer Support Information: Any personal data provided when you contact us for assistance.
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling orders, including payment processing and delivery.
- Communicating with you about your order, promotions, or updates.
- Providing customer support.
- Screening orders for potential risk or fraud.
- Improving our website and services by understanding how users interact with us.
- Complying with legal obligations.
3. Security and Payment Details
We value your privacy and ensure your payment information is handled securely. We do not store any sensitive payment information on our systems, and all transactions are processed using secure encryption methods. Your payment details are securely processed through our trusted third-party payment providers.
We implement strict security protocols to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
4. Sharing Your Information
We only share your data with trusted third parties necessary for our business operations, including:
- E-commerce & Payment Processing: We use platforms to facilitate transactions and ensure secure payments.
- Automation & Website Functionality: Our systems integrate with tools that help manage digital downloads, order processing, and customer accounts.
- Analytics & Marketing: We use third-party tools to understand website performance and engage with customers effectively.
- Legal Compliance: We may disclose your information to comply with laws, respond to legal requests, or prevent fraud.
We do not sell, trade, or rent your personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyse website traffic. Cookies are small files stored on your device that allow us to remember your preferences and enhance your browsing experience.
You can control cookie settings through your browser settings, but please note that disabling cookies may affect the functionality of our website.
6. Your Privacy Preferences
We respect your privacy and are committed to protecting your data. If you have any concerns about your personal information, or if you'd like to update or delete your details, just reach out to us through our Contact Page. We'll always do our best to help.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. If you no longer wish to receive marketing communications, you may unsubscribe at any time.
8. Third-Party Links
Our website may contain links to third-party websites, such as advertisers or service providers. These sites are not governed by this Privacy Policy, and we are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
9. Automated Decision-Making
For security and fraud prevention, we use automated tools to assess the risk of orders. This helps us protect you and ensure a safe shopping experience. If you feel this decision was made unfairly, you can contact us directly for a review.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here, and we encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Us
For questions or concerns, feel free to reach out to us via our Contact Page.