Havnn House Terms & Conditions
HAVNN HOUSE PTY LTD
ABN: 83 669 785 639
Website: www.havnn.com
1. Introduction
By accessing or using our website (www.havnn.com), purchasing our products, or engaging with any of our platforms, including our supporting apps (app.havnn.com), the Havnn Portal, and the Havnn Partner Portal, you agree to abide by these Terms & Conditions.
2. Intellectual Property
2.1. All content, including but not limited to design plans, images, documents, tools, and software, remains the intellectual property of Havnn House Pty Ltd.
2.2. You may not copy, reproduce, distribute, or use any content for any purpose other than what is expressly permitted under these Terms.
2.3. Any unauthorised use of our content, including adapting or modifying our designs for resale, is strictly prohibited.
3. Purchases
3.1. When purchasing any item from Havnn House, you agree to provide accurate details during the checkout process. You are responsible for ensuring that the address you provide is correct and complete. If any errors are found in the order after purchase, you must contact us via our Contact Page immediately. We will make reasonable efforts to update your details before dispatch, but we cannot guarantee changes once the order is processed.
4. Price and Payments
4.1. The prices items available for purchase are displayed in AUD and include GST. Payments can be made via credit card, and other available payment methods listed. By completing your purchase, you are agreeing to the stated price at checkout. We reserve the right to adjust pricing at any time without prior notice, and this will not affect orders already confirmed.
5. Order Processing, Delivery and Shipping
5.1. We process orders on business days, excluding public holidays. Most orders will be dispatched within 1–2 business days, although some may take longer depending on stock availability.
5.2. Orders are shipped via our Shipping Partners, e.g., Australia Post, and delivery times will vary depending on your location. Please check Australia Post’s website for estimated delivery times. International orders may take longer due to customs clearance.
5.3. We do not provide insurance for parcels in transit. For international orders, taxes and customs charges are the responsibility of the customer. Please be aware that international shipping may take longer due to customs processing times. We are not responsible for delays in transit, but we will assist in tracking any lost parcels.
For more information on Shipping please see our Shipping Policy.
6. Cancellation of Orders
6.1. We reserve the right to cancel any order if we are unable to fulfil it. If we cancel your order, we will notify you promptly.
7. Product Disclaimer
7.1. The Design Packages provided by Havnn House do not include site-specific elements such as site plans, site-specific engineering, or surveys. A licensed practitioner must amend the plans and documentation to suit local regulations and conditions.
7.2. All images, renders, and floor plans displayed on the website are for illustrative purposes only and may not represent the final product. Landscaping, furnishings, pools, and other elements shown are not included.
7.3. Preliminary engineering and cost estimates are provided as a guide only and must be confirmed with the contractor before proceeding with any construction.
7.4. Havnn House makes no guarantees regarding compliance with local building codes, council regulations, or construction feasibility, and we accept no liability for any errors, omissions, or unforeseen issues that may arise from the use of our design packages. The contractor is responsible for verifying all details, dimensions, materials, and specifications and notifying our office of any discrepancies before construction begins.
7.5. Upon purchasing a Design Package, you will receive immediate access to digital files (plans, CAD files, cost estimates, etc.). Any physical products, such as Mailer Kits, will be dispatched separately.
8. Usage of Design Packages
8.1. When you purchase a Design Package, you receive a non-transferable, single-use license to build the design on the nominated site only. You may use our Exchange Tool to change the nominated site address (subject to availability) or exchange the design for another Design Package, as outlined in our separate Exchange Policy. Please note, we do not guarantee that the new site address will be available for the chosen design.
8.2. The design may only be used for building on the nominated site address. It is prohibited to use the design on any other block or site. You are not permitted to share, sell, or distribute the design package or any included files for use on any other site or by any third parties.
8.3. Any use beyond the agreed terms constitutes a breach of copyright and may result in legal action.
9. Product Modifications & Adaptation
9.1. Havnn House grants customers a single-use license to adapt the purchased design for their nominated site only. The core design remains the intellectual property of Havnn House Pty Ltd and is protected under copyright law. Unauthorised reproduction, distribution, or use of the design outside the nominated site is strictly prohibited without prior written consent from Havnn House.
Adaptation Requirements
- Customers must engage a licensed practitioner (e.g., drafter, architect, or other qualified professional) to adapt the design for their site.
- The licensed practitioner is responsible for ensuring compliance with national, state, and local regulations, as well as meeting site-specific conditions and client preferences.
- The contractor must verify all levels, dimensions, and site conditions before commencing work. Any discrepancies or omissions should be addressed prior to construction.
Liability & Responsibility
- While Havnn House provides the core design, the licensed practitioner assumes full responsibility for its adaptation and regulatory compliance.
- Havnn House is not liable for any errors, omissions, or non-compliance resulting from modifications, adaptations, or oversights by the licensed practitioner or contractor.
By purchasing a design, customers acknowledge and accept these terms.
10. Website & Platform Usage
10.1. The following tools and forms on our website are provided for convenience only, and their accuracy is not guaranteed:
- Address Search Tool & Site Registration: The Address Search Tool is designed to check availability within a 200-meter radius based on the Google Maps pin for your nominated address. However, this does not guarantee exclusivity, as site boundaries vary, and errors may occur in our database, the tool’s calculations, or Google Maps records, etc. While this tool helps reduce the likelihood of duplicate builds within this radius, we make no guarantees that another party will not build the same design nearby.
- Find a Builder Tool: The Find a Builder Tool is provided as a resource to assist customers in finding potential builders. However, we do not vet, endorse, or verify any builders listed, nor do we make any guarantees regarding their qualifications, availability, pricing, or work quality. It remains the responsibility of the customer to conduct their own due diligence before engaging any builder. Havnn House assumes no liability for any issues arising from the services provided by builders found through this tool.
- Exchange Tool: This tool allows customers to exchange their purchased Design Package for another or for the same design at a different address, provided the new address is available. We make no guarantees regarding availability. Customers must pay any price difference when exchanging for a higher-priced package. If the new package is lower in price, the difference will be issued as an online gift card for future purchases on our website. If the exchange amount exceeds the automated limit, the tool will be unable to process the request, and the customer will need to contact Havnn House for assistance. This tool is designed to provide a convenient way to manage exchanges; however, it may be subject to errors or malfunctions. Havnn House assumes no liability for any issues arising the use of this tool. Additionally, please note a new Mailer Kit, including the Wallet, Design Poster, and Companion Guide, will not be issued with an exchange.
- Book a Consult & Contact Forms: Submitting an inquiry or booking a consultation does not establish a contractual relationship with Havnn House. We will make reasonable efforts to respond promptly to all inquiries, but we do not guarantee a response within a specific timeframe. In the event that we fail to respond or provide incorrect information unintentionally, we are not liable for any resulting consequences. Please note that any consultation or inquiry is for informational purposes only and does not bind us to any formal agreement until further actions are taken in accordance with our terms.
- Havnn Portal: Access to the Havnn Portal is limited to authorised users only. While we make reasonable efforts to ensure the availability and accuracy of the files within the portal, we are not responsible for any missing, corrupted, or inaccurate files. We also do not guarantee uninterrupted access to the portal or the availability of the files due to technical issues, website downtime, or server maintenance. Additionally, we are not liable for any data breaches, unauthorised access, or security issues caused by third-party actions or user mishandling of login details. It is the user’s responsibility to ensure the security of their account and access credentials.
10.2. Our website relies on JavaScript for certain features and functionality. By using our website, you acknowledge that disabling JavaScript or using incompatible browser settings may affect the performance or accessibility of some features. We recommend ensuring that JavaScript is enabled for an optimal browsing experience.
11. Third-Party Integrations & External Services
11.1. Havnn House may use third-party services and platforms to facilitate transactions, digital product distribution, and other operational functions. By using our platform, you acknowledge that these third-party providers operate independently and are subject to their own terms, privacy policies, and security measures. Havnn House is not responsible for any issues arising from the use of these services, including, but not limited to, service disruptions, data breaches, or transaction failures.
12. Payment Security & Fraud Prevention
12.1. To protect against fraudulent transactions, Havnn House reserves the right to screen and verify orders at our discretion. If an order is flagged for potential fraud or unauthorised activity, we may request additional information for verification or cancel the order entirely. We are not responsible for any delays or losses caused by fraud prevention measures.
13. Refunds, Exchanges & Faulty Items
13.1. At Havnn House, we offer exchanges for our digital products instead of refunds, in accordance with Australian Consumer Law. As digital products cannot be returned once downloaded, exchanges can be made for another Design Package or the same design at a different address (subject to availability).
- If the new design costs more, you will be required to pay the price difference. If it costs less, the difference will be issued as a store gift card.
- Exchanging a design does not include a new Mailer Kit (Wallet, Design Poster, or Companion Guide), unless agreed upon by us.
For more details on our exchange process, please refer to our full Exchange Policy.
13.2. If your order arrives faulty or damaged during delivery, please notify us immediately. We request that you provide photographic evidence of the damage or fault within [number of days, e.g., 7 days] from receipt of the package. Upon confirmation of the fault or damage, we will arrange for a replacement of the items at no additional cost to you.
14. Data Protection & Privacy Compliance
14.1. Havnn House values your privacy and handles personal information in accordance with our Privacy Policy. We take reasonable measures to protect customer data; however, by using our services, you acknowledge that some data processing occurs through third-party platforms. While we carefully select our service providers, we cannot guarantee their security measures. By using our services, you consent to the collection, storage, and processing of your data as outlined in our Privacy Policy.
15. Limitation of Liability
15.1. Havnn House Pty Ltd is not liable for:
- Any discrepancies, errors, or omissions in product descriptions, illustrations, or supporting documentation, including but not limited to design plans, design selections, engineering plans and cost estimates.
- Any inaccuracies in the design or supporting documentation, or any reliance on them for building purposes.
- Issues arising from the actions or services of third-party professionals, including but not limited to builders, engineers, consultants, or contractors.
- Any loss, damage, or delays arising from factors beyond our control, including but not limited to regulatory changes, unforeseen site conditions, construction delays, or issues caused by third-party service providers.
15.2. Limitation of Damages: To the fullest extent permitted by law, Havnn House's liability for any claim relating to the purchase or use of its products is limited to the cost of the product purchased.
16. Modification of Terms
16.1. Havnn House reserves the right to update, modify, or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. By continuing to use our services after any modifications, you agree to be bound by the updated terms. It is your responsibility to review these terms periodically for any changes.
17. Force Majeure Clause
17.1. Havnn House shall not be liable for any failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, regulatory changes, cyberattacks, supply chain disruptions, or any other unforeseen circumstances that prevent normal business operations. In such cases, Havnn House reserves the right to suspend or cancel services without liability.
18. Governing Law
18.1. These Terms & Conditions are governed by the laws of New South Wales, Australia.
19. Dispute Resolution
19.1. If a dispute arises, you agree to first attempt to resolve it amicably by contacting us.
19.2. If an amicable resolution cannot be reached, disputes may be subject to mediation or arbitration in accordance with the laws of New South Wales, Australia.
20. Contact Us
20.1. For inquiries regarding these Terms & Conditions, please reach out via our Contact Page.
By using our website, purchasing a Design Package, or engaging with any of our platforms, you acknowledge and accept these Terms & Conditions in full.